Professional Experience
Customer Service Rep & Ride Attendant
May 2025 – Sept 2025
Santa’s Village Azoosment Park – Bracebridge, ON
- Utilized ride management systems and digital ticketing software to streamline operations and boost guest experience.
- Resolved customer concerns efficiently through strong communication, tech tools, and real-time problem-solving.
- Collaborated with cross-functional teams to enhance workflows, enabling smoother park-wide coordination.
- Maintained detailed digital ride logs and service reports, ensuring accuracy for safety audits.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Administrative Support Assistant
June 2023 – May 2024Zenith Bank – Nigeria
- Provided admin support for smooth daily operations of the bank office.
- Organized filing systems and updated transaction records.
- Helped prepare internal and external reports.
- Managed 80+ customer calls, emails, and faxes daily.
- Supported audit teams with documentation for reviews.
- Processed daily transactions and entered data into bank systems.
Hotel Supervisor & ICT Department Supervisor
Jan 2021 – Jan 2023Country Home Hotel – Nigeria
- Led hotel operations and ensured high customer service standards.
- Managed team schedules and maintained inventory control.
- Oversaw ICT infrastructure projects across multiple hotels.
- Boosted team efficiency and enhanced guest experience.
Student House Council - Volunteer
2024 – PresentWilfrid Laurier University
- Helped plan and organize fun and smooth-running campus events.
- Contributed to a welcoming and engaging student environment.